Company : Yahoo
Experience : 0 – 2 years
Location : Banglore
Qualification : Any Degree
Skills Communication Skill
Description :
Provide world-class service to all Yahoo Customers in a customer centric environment
Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
Assisting customers with inquiries while providing consultative support and recommendations
Document in detail all interactions with customers
Effectively articulate complex information to a variety of technical and non-technical customers
Educate customers on products and help customers to be successful
Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
Successfully performs against department scorecard metrics including Quality Assurance, Average Handle
Time, and Customer Satisfaction Rating
Eligibility :Bachelor’s Degree in any discipline required
0-6 months of success customer service or internet experience
Must have flexibility to work Monday thru Sunday in shifts.
Applyonline
Experience : 0 – 2 years
Location : Banglore
Qualification : Any Degree
Skills Communication Skill
Description :
Provide world-class service to all Yahoo Customers in a customer centric environment
Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
Assisting customers with inquiries while providing consultative support and recommendations
Document in detail all interactions with customers
Effectively articulate complex information to a variety of technical and non-technical customers
Educate customers on products and help customers to be successful
Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
Successfully performs against department scorecard metrics including Quality Assurance, Average Handle
Time, and Customer Satisfaction Rating
Eligibility :Bachelor’s Degree in any discipline required
0-6 months of success customer service or internet experience
Must have flexibility to work Monday thru Sunday in shifts.
Applyonline
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