Walk-in Date: 18th Jan & 19th Jan 2016 Tech Mahindra Walk-in Drive For Freshers

company : tech mahindra

Location : Hyderabad

Designation : Service desk Professionals

Qualification : Any Graduates

Experience: Freshers / Experience

Walk-in Date : 18th Jan & 19th Jan 2016

Job Details:
 Candidate should possess Any degree in Computer Science or related technical field or equivalent
 Respond quickly to all queries and incidents.
 Manage incidents, including via telephone, Chat & email.
 Documentation, recording & updating incident details in CRM tool.
 Communication, alerting technical staff via assignments and escalating to Resolver group
 Support & Classification, making an initial assessment into the nature of the incident, assessing the
severity, impact and risk.
 Answering queries and resolution of straight forward incidents
 Escalation of unresolved cases to next level application specialist teams.
 Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.

Time : 11:00 AM

Venue :
Tech Mahindra Ltd
Tower 2 -3rd floor RMG Block .
Plot Nos. 23 to 34 Hitec City, Madhapur,Hyderabad
R.R District,AP, India.Hyderabad,
Andhra Pradesh,India 500018.


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